Return Policy

The Details

  • You have 30 days from the date of delivery to return your item.
  • For returns a full refund will be issued minus a Flat Rate Fee of $450.
  • White Glove Delivery is Non-Refundable.

Initiating a Return

  • Call 1-844-697-8246, chat with us through Live Chat (bottom right) or send us an email.
  • Please reference your Order Number or Customer Information.
  • Please let us know if there is any specific reason for the return.
  • Please let us know if you have any suggestions on how we can improve this product.

Return Process

  • We will help arrange the pick-up or shipping of your Svago return.
  • All items must be packed in the original packaging. This includes Manuals, Parts, and Accessories. Any missing items may result in additional costs.
  • Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.
  • For returns a full refund will be issued minus a Flat Rate Fee of $450.
  • White Glove Delivery is Non-Refundable.

Exchanges

  • You can exchange your item by applying your return credit to the purchase of a new item.

Return FAQ

  • How long do I have to return my purchase?
    30 Days from the date of delivery.
  • How do I return my item?
    All items must be returned in their original packaging will all of their product and packaging materials. We will help coordinate the return shipping. For returns a full refund will be issued minus a Flat Rate Fee of $450.
  • How long does a return take?
    Returns take 3-4 weeks.
  • When will I get my refund?
    Once the returned item is picked up, a refunded will be issued within 15 days after pick up.